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Customer Testimonials

True Experiences From True Customers

Guardian Protection Services serves more than a quarter-million customers nationwide, and we're honored to help protect what matters most to you. With more than 50 years of experience, we've helped saved many customers during their time of need through our monitoring services. Read a few of our customers' stories below.

Have a story to share? Complete this form and tell us about your experience with Guardian. Your story might even be featured on our website.

"When our alarm went off at 2:30 a.m. one morning, there was no ADT call. We canceled their service and contacted Guardian Protection Services."

Melanie G., Washington, DC

We had ADT for more than 10 years. We didn't know that our home was not being monitored properly. When we switched from landline to cellular, we contacted ADT and asked for instructions. Given the list of things to do, we followed through. We assumed that we were done, especially since we did exactly what they said. That was more than 1 year ago. From our conversations with ADT, it appears our home hadn't been monitored for at least 1 year (or more!).

When our alarm went off at 2:30 a.m. one morning, there was no ADT call. We, instead, called the police. Imagine the panic and fear that existed in our home. Our kids, pets and parents were awakened in the middle of the night to a potential intruder. We needed to know everything would be fine.

Calling ADT the next day confirmed that there was no signal coming from our home. They had no record of the alarm. None. They insisted that it was our fault that we had no signal/service. Huh?

After several calls, we canceled their service and contacted Guardian Protection. Diane Lorello made the transition easy and affordable. We appreciated her immense professionalism and calm manner.

We have been happy and have felt safe with our new system. Thank you, Diane. You have make a world of difference and we are grateful.

- Melanie G., Washington, DC

"I opened the door to a strange odor and smoke. Almost immediately the telephone rang. It was Janine from Guardian's monitoring center."

Grace I., Pennsylvania

I'm compelled to write to let you know how fortunate we are to be connected to your service. At approximately 3:20 this morning, the fire alarm on our Guardian system awakened us.

I had just gone to bed an hour prior. I opened the bedroom door to a strange odor and smoke. Almost immediately the telephone rang. It was Janine from your monitoring center. She asked me some very specific questions to try and understand the seriousness of the situation. I asked her to call us back as we needed a few minutes to determine the source of the smoke. She told me that she was going to call our fire department in the meantime.

We determined the source of the smoke was a smoldering, unscented triple-wick candle that was lit three days before! It was set in a grapevine basket on a granite table. The basket was totally consumed and the wax was on fire. Luckily, I have a watering can beside the table and used it to douse the flame. Shortly thereafter, the fire department and Janine called and I assured them the situation was under control. My family and I had been in the basement many times since that candle was lit and didn't realize it was burning! We feel so fortunate to have your service and can't imagine what would have happened if we didn't have the Guardian for protection. Thank you for helping to save our lives and our home.

- Grace I., Pennsylvania

"I consider our Guardian security and fire alarm system the best investment I ever made in my life. It's a small price to pay for a service that helped saved my daughter's life."

Virgil O., Ohio

Basically, Guardian helped save my 14-year-old daughter and my house. My daughter didn't have a clue the house was on fire until Guardian called and told her to evacuate.

The people at the monitoring center knew exactly what to do, and they really came through for us - phoned the house, got my daughter out, notified the fire department and called me at work, all in the space of a few minutes.

The firemen said we were lucky that the fire was called in so soon. When they arrived, one side of the house was in flames, the result of someone having thrown a cigarette into mulch next to a fence outside the house. We had some damage, but our daughter was looked after and our house and belongings were saved. I had been initially hesitant about installing the Guardian security and fire alarm system, but now I consider it the best investment I ever made in my life. It's a small price to pay for so much that they helped to save.

- Virgil O., Ohio

"While I was away, an intruder broke a basement window, activating the alarm. Guardian immediately directed the police to my home, contacted me on my cellphone and notified my emergency contacts."

C.R., Maryland

I love how responsive Guardian's monitoring people are. They quickly notified the police, which resulted in the apprehension of an intruder in my home.

While I was away, an intruder broke a basement window and opened the basement door, activating the alarm. In response, Guardian immediately called my home; the intruder answered and gave the wrong password. Guardian did everything right. They directed the police to my home, contacted me on my cell phone, and notified my contacts. They even told me which door was entered.

When the police arrived at my home, they apprehended the intruder, for which I am very thankful. Actually, I am thrilled to have my Guardian alarm system. I feel safe. My home is thoroughly monitored, and I don't even walk my dogs without my Guardian system being activated. I previously had another security company and was not happy with them. Guardian is the best!

- C.R., Maryland

"The police were able to arrest the perpetrator. I am fortunate to have had closure, and not be burdened with financial or emotional shock that comes with a home burglary."

Vanessa M., Texas

Because of Guardian's quick response, the police were able to apprehend the perpetrator. I was at work when I received a call from Guardian saying that a burglar alarm signal was coming from the back door of my home. Because I feared the worse, I said to please send the police. About fifteen minutes later, I received another call from Guardian that the local police department were at my house and needed me to come home. The police had the perpetrator in custody. Because of the quick response from Guardian's monitoring center, the police were able to apprehend the perpetrator and put him in custody. I am fortunate to have had closure, and not be burdened with financial or emotional shock that comes with a home burglary. Thanks to Guardian for making me feel safe; I am very happy with the monitoring I receive from Guardian and really appreciate how quickly Guardian acted.

- Vanessa M., Texas

"My 13-year-old daughter pushed the panic button on our Guardian keypad and the police were here in minutes."

Marian M., Ohio

It was a little after 11 p.m. I was ready for bed, but because my dog was acting strangely, I looked out the window - and was terrified to see a man's face looking back at me. I was really scared.

My 13-year-old daughter pushed the panic button on our Guardian keypad and the police were here in minutes. They followed the tracks from the window and caught the suspect in the alley at the back of my house. It's my understanding he was charged with menacing and attempted burglary.

The police were really pleased to take him into custody. They said, between my dog and my Guardian security system, I had a great team.

- Marian M., Ohio

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