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Top FAQs

Looking for guidance? Find the answers to your questions.

Whether you are a new customer or a long-time customer, we're here to answer your questions and address your concerns. From billing to technical support, view the answers to the most common questions below. For immediate assistance, please contact customer care at 877-314-7092.

Your account number appears on your personalized, online Customer Care Dashboard. Log in now or refer to your statement. Click here to see sample billing statement.

Your balance, last payment date and last payment amount can now be easily accessed through the Customer Care Dashboard section of our website.

Yes. Have your bills paid automatically by setting up recurring payment arrangements through Guardian's EZ Pay. You may use your checking account or a major credit card and there is no fee for this service. You can also use the EZ Pay service to make a one-time payment online. Eliminate paper bills, checks and stamps - it's the environmentally friendly way to pay your bill! Pay your bill now.

You can update your emergency contacts by calling us at 1-800-230-5439. Please have your password available.

Remember that Emergency Contacts are people you identify who will be contacted by Guardian in the event of an alarm or an emergency. Your Emergency Contacts may also possess keys to your premises, which can help Guardian to expedite police notification. Your Emergency Contacts may change from time to time. It is important that you review your contact list periodically.

You can now download and print one automatically by visiting your personalized online Customer Care Dashboard. Log in now.

Simply log-in to your online Customer Care Dashboard. Any pending service appointments will automatically appear. Log in now.

Digital Cellular Communication (DCC) is a service that can be utilized by your security system as a primary form of communication or as a backup to your existing telephone landline service in case the phone service is interrupted or is severed intentionally. The cost of DCC may be less than your monthly phone charge and communicates through cellular technology.

If you rely on your cell phone as your primary phone and do not have landline phone service, then DCC MUST act as your primary means of communication with Guardian's monitoring center.

If you're thinking about cancelling your telephone landline, or travel frequently, then DCC is an option to consider. DCC provides a means of transmitting critical alarm signals through a cellular network to Guardian's central monitoring station and helps to ensure your security system will continue to transmit alarm signals in a variety of situations.

If you tend to switch phone companies for more competitive pricing, keep in mind that every change brings with it the possibility that your security system won't work. If you receive your phone service through an Internet service provider who provides no, or limited, battery backup, your security alarm service could be disrupted during a power outage. DCC enables contact with Guardian's monitoring center even in the event of a severed landline, change in non-cellular service or landline service interruption.

The transmission of your security system's alarm signals to the Guardian monitoring center, allows Guardian's trained experts to notify police, fire or emergency medical services as needed. To learn more, call 1-855-650-0857 to speak to a Guardian representative.

Today, newly installed security systems from Guardian no longer require telephone landlines.

Although security systems work effectively with many providers, some systems do not work with specific providers. Check with your new provider to confirm that their service is compatible with security systems prior to making the change. After you have changed services, be sure to test your security system before the telephone technician leaves to confirm that the security system is communicating.

Digital Cellular Communication (DCC) is a service that can be utilized by your security system as a primary form of communication or as a backup to your existing telephone landline service in case the phone service is interrupted or is severed intentionally. The cost of DCC may be less than your monthly phone charge and communicates through cellular technology.

If you rely on your cell phone as your primary phone and do not have landline phone service, then DCC MUST act as your primary means of communication with Guardian's monitoring center.

If you're thinking about cancelling your telephone landline or travel frequently, then DCC is also an option to consider. DCC provides a means of transmitting critical alarm signals through a cellular network to Guardian's central monitoring station and helps to ensure your security system will continue to transmit alarm signals in a variety of situations.

If you tend to switch phone companies for more competitive pricing, keep in mind that every change brings with it the possibility that your security system won't work. If you receive your phone service through an Internet service provider who provides no, or limited, battery backup, your security alarm service could be disrupted during a power outage. DCC enables contact with Guardian's monitoring center even in the event of a severed landline, change in non-cellular service or landline service interruption.

The transmission of your security system's alarm signals to the Guardian monitoring center, allows Guardian's trained experts to notify police, fire or emergency medical services as needed. To learn more, call 1-855-650-0857 to speak to a Guardian representative.

  • Do you have power? If your power is out, your backup battery will power your system for approximately 4 to 8 hours, depending on your panel and battery life. If your panel continues to display "Low Battery," your battery may need to be replaced.
  • If you have power, locate the outlet that powers the security system control panel.
  • Be sure the transformer is plugged securely into this outlet.
  • Test the outlet for power by plugging in another appliance where the current system is plugged in.
  • If the outlet is not working, check the circuit breaker. Be sure the outlet is not a switched outlet with the switch turned off or that it is not a GFI (Ground Fault Indicator) outlet that has tripped.
  • If you have power at the outlet and your control panel still displays "AC Power Failure" or "Low Battery", call repair service at 1-877-314-7092.

Instructions for changing the panel battery are different depending on your system type. You can find battery changing guides and tutorial videos to assist you in changing your panel battery here.

Wireless security devices such as door contacts and motion detectors will contain a battery. You can find battery changing guides and tutorial videos to assist you in changing your device batteries here.

Guardian can add special instructions to your account for the period that you will be away. Just call 1-800-230-5439. You may consider the following items before contacting Guardian.

  • When will you leave and return?
  • Where would you like us to call you?
  • Who will have a key to your home? (In the event that the police need access to respond to an alarm.)
  • Will someone be staying in your home while you are away? (Be sure they have a temporary code and password.)

As a reference, your last system test date appears on your personalized Customer Care Dashboard. Your system type may also be indicated. You can complete a communication test via the Testing link in your Customer Care Dashboard. Log in now. Remember: it is important to test your system once a month, anytime phone work has been done on your system, or one week prior to vacation.

If you do not wish to log in and do not know your system type, follow these test instructions:

  • Please have your password ready and call Guardian's Central Station at 1-800-280-4191.
  • Give your name, address, and password, and state that you would like to test your security system.
  • Guardian will put your system in a "TEST" mode so the police are not alerted while you are testing.
  • Arm your system using an "INSTANT" arming mode to avoid your Entry/Exit Delay time.
  • Activate your security system by simply opening a protected door or window, or walk through a motion detector area.
  • Your siren will sound. Allow it to sound for a full 30 seconds.
  • Turn your system off as usual. You can use this time to test your panic buttons or emergency signals.
  • Hang up your phone. Your phone line will be dead while your security system is communicating with Guardian's Central
  • Station.
  • When your dial tone returns, call Central Station and confirm that they have received your signals.
  • Reset your keypad.
  • After completing the test, ask your representative to take your system off "TEST" to resume 24-hour monitoring.
  • Investigate openings displayed on your keypad as open zone numbers.
  • Every security system has a button to press that describes the status of your security system. This status information will help you to troubleshoot your system. Locate the status button in your user manual. To access your user manual visit your personalized online Customer Care Dashboard. Log in now.(028)
  • If you are unable to identify the open zone, walk through your home to check for open doors or windows. Close the protected doors or windows to arm your system.

The quick reference guide for your system will help you to troubleshoot many system problems. If you need further assistance, your user manual provides more detailed information. To access these, visit your personalized, online Customer Care Dashboard. Log in now. If you need further assistance call customer service at 1-877-314-7092.

Can't find what you were looking for? Login to your personalized Customer Care Dashboard to access additional FAQs or call 877-314-7092 for immediate assistance.