Support

Top FAQ's

How do I log-in to my new personalized, online Customer Care Dashboard?

Follow this link to get started.

How do I find my account number?

Your account number now appears on your personalized, online Customer Care Dashboard. Log in now  or refer to your statement. Click here to see sample billing statement.

How do I check my balance?

Your balance, last payment date and last payment amount can now be easily accessed through the Customer Care Dashboard section of our website.

May I pay my bill electronically?

Yes. Go green and enjoy the convenience and security of Guardian's EZ Pay Service. EZ Pay is a free service that allows you to manage your billing online. Eliminate paper bills, checks and stamps. Use EZ Pay to have the amount of your bill automatically deducted from your checking account or charged to your credit card each month. You can also use the EZ Pay service to make a one-time payment online.

Click here to get started.

How do I update my emergency contacts?

You can update your emergency contacts by calling us at 1-800-230-5439. Please have your password available.

Remember that Emergency Contacts are people you identify who will be contacted by Guardian in the event of an alarm or an emergency. Your Emergency Contacts may also possess keys to your premises, which can help Guardian to expedite police response. Your Emergency Contacts may change from time to time. It is important that you review your contact list periodically.

How do I get a certificate of proof for my homeowners insurance company?

You can now download and print one automatically by visiting your personalized online Customer Care Dashboard. Log in now.

I have a service call scheduled and I can't remember the date and/or time?

Simply log-in to your new personalized, online Customer Care Dashboard. Any pending service appointments will automatically appear. Log in now.

I want to eliminate my telephone landline. Can my security system work without a landline?

Digital Cellular Protection is a service that can be utilized by your security system to communicate as a primary form of communication or as a backup to your provider in case the phone service fails. The cost of Digital Cellular Protection is less than your monthly phone charge and communicates through cellular technology. More about Digital Cellular Protection.

I want to change phone providers. Will my security system work?

Although security systems work effectively with many providers, some systems do not work with specific providers. Check with your new provider to confirm that their service is compatible with security systems prior to making the change. After you have changed services, be sure to test your security system before the telephone technician leaves to confirm that the security system is communicating.

Digital Cellular Protection is a service that can be utilized by your security system to communicate as a primary form of communication or as a backup to your phone provider in case the phone service fails. More about Digital Cellular Protection.

What does it mean when my keypad displays "AC Power Failure" or "Low Battery"?

• Do you have power? If your power is out, your backup battery will power your system for approximately 4-8 hours, depending on your panel and battery life. If your panel continues to display "Low Battery," your battery may need to be replaced.
• If you have power, locate the outlet that powers the security system control panel.
• Be sure the transformer is plugged securely into this outlet.
• Test the outlet for power by plugging in another appliance where the current system is plugged in.
• If the outlet is not working, check the circuit breaker. Be sure the outlet is not a switched outlet with the switch turned off or that it is not a GFI (Ground Fault Indicator) outlet that has tripped.
• If you have power at the outlet and your control panel still displays "AC Power Failure" or "Low Battery", call repair service at 1-877-314-7092.

What should I do if I'm going on vacation or leaving my home for an extended period of time?

Guardian can add special instructions to your account for the period that you will be away. Just call 1-800-230-5439. You may consider the following items before contacting Guardian.

• When will you leave and return?
• Where would you like us to call you?
• Who will have a key to your home? (In the event that the police need access to respond to an alarm.)
• Will someone be staying in your home while you are away? (Be sure they have a temporary code and password.)

How do I test my security system?

As a reference, your last system test date now appears on your personalized Customer Care Dashboard. Your system type may also be indicated. Log in now. If your system type is indicated, use the test instructions below that match your system type. Remember: it is important to test your system once a month, anytime phone work has been done on your system, or one week prior to vacation.

Easy Steps to Testing the Communication of Your System

If you do not wish to log in and do not know your system type, follow these test instructions:

• Please have your password ready and call Guardian's Central Station at 1-800-280-4191.
• Give your name, address, and password, and state that you would like to test your security system.
• Guardian will put your system in a "TEST" mode so the police are not dispatched while you are testing.
• Arm your system using an "INSTANT" arming mode to avoid your Entry/Exit Delay time.
• Activate your security system by simply opening a protected door or window, or walk through a motion detector area.
• Your siren will sound. Allow it to sound for a full 30 seconds.
• Turn your system off as usual. You can use this time to test your panic buttons or emergency signals.
• Hang up your phone. Your phone line will be dead while your security system is communicating with Guardian's Central Station.
• When your dial tone returns, call Central Station and confirm that they have received your signals.
• Reset your keypad.
• After completing the test, ask your representative to take your system off "TEST" to resume 24-hour monitoring.

Why won't my system arm?

• Investigate openings displayed on your keypad as open zone numbers.
• Every security system has a button to press that describes the status of your security system. This status information will help you to troubleshoot your system. Locate the status button in your user manual. To access your user manual visit your personalized online Customer Care Dashboard. Log in now.
• If you are unable to identify the open zone, walk through your home to check for open doors or windows. Close the protected doors or windows to arm your system.

I am experiencing a system problem. What should I do first?

The quick reference guide for your system will help you to troubleshoot many system problems. If you need further assistance, your user manual provides more detailed information. To access these, visit your personalized, online Customer Care Dashboard. Log in now. If you need further assistance, call customer service at 1-877-314-7092.